Pro Services Terms & Disclaimers

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📜 Pro Services — Terms & Disclaimers

Version 2026-09-27 · Applies to Get Quotes job requests, the Pro Vendor program, job-related messaging, quotes, invoices, reviews, and related emails on SailboatsUSA.com

The short version

We connect; we don’t contract. Sailboats USA helps sailboat owners and marine businesses find each other and keep messages, quotes, and invoices in one place. We are not a party to any agreement between an owner and a business.
We never handle money. We don’t collect, hold, or process payments, deposits, or refunds. Owners pay businesses directly, outside this site.
Badges aren’t guarantees. “✓ Pro,” “⭐ Preferred,” and “✓ Verified job” are not licenses, background checks, endorsements, or warranties.
Owners: verify licenses, insurance, and references yourself and get the scope and price in writing before work starts.
Businesses: you’re responsible for your work, licensing, insurance, taxes, and everything on your quotes and invoices.

1. What we do — and don’t do 2. Who can use Pro Services 3. For sailboat owners 4. For marine businesses (Pros) 5. Pro approval, badges & removal 6. Quotes & invoices 7. Messages & emails 8. Rules for everyone 9. Ratings & reviews 10. Your information 11. Disclaimers & limits of liability 12. Responsibility for your own conduct 13. Disputes 14. Changes & contact

1. What Sailboats USA does — and doesn’t do

Sailboats USA (“we,” “us”) operates SailboatsUSA.com. “Pro Services” means the Get Quotes job requests, the Pro Vendor program, job-related messaging, the quote and invoice tools, and related emails. By posting a job request, applying to be a Pro, replying to a job, or creating, sending, accepting, or declining a quote or invoice, you agree to these terms.

We provide free software that lets owners describe work they need, lets approved Pros see and reply to matching requests, and lets both sides message and exchange quotes and invoices.
We are not a contractor, subcontractor, broker, agent, employer, staffing agency, insurer, escrow service, or payment processor. Pros are independent businesses; they are not our employees, agents, or representatives, and we don’t control how, when, or whether they do any work.
We are not a party to any agreement, quote, invoice, warranty, or transaction between an owner and a Pro, and we don’t mediate or resolve disputes between them.
We do not inspect, supervise, or guarantee any work, parts, materials, pricing, schedule, or result.
We don’t guarantee that any request will receive replies, that any Pro will receive requests, or that Pro Services will be available at any particular time.

2. Who can use Pro Services

You must have a free Sailboats USA account and be at least 18 years old.
If you use Pro Services for a business, you confirm you’re authorized to act for that business and to accept these terms on its behalf.
You’re responsible for activity under your account and for keeping your sign-in details secure.

3. For sailboat owners

Do your own homework. Before hiring anyone, confirm their license(s), insurance (ask for a current certificate naming the work), references, and any permits or marina/yard rules the work requires. Pro approval is a basic review of information the business submitted — it is not a background check, license or insurance verification, or endorsement.
“⭐ Preferred” is an editorial designation chosen by the site administrator. It doesn’t mean a business is best suited to your job and isn’t a guarantee of quality, price, or conduct.
Get it in writing. Agree on scope, parts, price, schedule, warranty, and cleanup before work starts. Our quote tool is a convenience; the agreement is between you and the business.
Accepting a quote tells the business you want to proceed on the terms shown. Whether and how that creates a binding agreement is between you and the business. Declining or ignoring a quote creates no obligation.
Payments happen outside this site. Pay only by methods you’re comfortable with and that give you a record. Be cautious with large up-front deposits, and never send money in response to a message or payment request you didn’t expect.
Your boat, your call. You decide who boards your boat and when. Sailboats USA isn’t responsible for injury, loss, theft, or damage to your vessel or property arising from any work, visit, or transaction arranged through the site.
Inviting a vendor you know. You can invite specific businesses to quote your request, even if they aren’t Pros. Only invite businesses that are happy to be contacted, and use their correct email. Sailboats USA hasn’t reviewed businesses you invite — the same homework applies. The business you invite can see your request’s details, and its name and email are visible to you and site admins.
Accurate requests. Describe the job honestly, post only photos you have the right to share, and close or update a request once you’ve hired someone or no longer need the work.

4. For marine businesses (Pros)

You’re an independent business. You’re solely responsible for your work and workmanship, warranties, safety practices, employees and subcontractors, and for holding every license, permit, registration, certification, and insurance policy required where you work.
Accuracy. Everything in your listing, Pro application, replies, quotes, and invoices must be true and current. Misrepresenting licenses, insurance, experience, affiliation, or pricing is grounds for immediate removal.
Respond responsibly. Reply only to jobs you’re qualified and available to do, and be clear about what a price includes.
Owner information you see through Pro Services (names, messages, job details, photos, approximate location) may be used only to respond to and perform that owner’s job. Don’t add it to marketing lists, sell it, or share it with anyone not involved in the job.
Taxes and records. You’re responsible for determining, charging, collecting, and remitting any sales, use, or other taxes, for your own income-tax reporting, and for keeping your own business records.
If an owner invited you to a job, you may reply to and quote that job without being an approved Pro, after verifying the email address the invitation was sent to. These terms apply to you the same way; invitation isn’t Pro approval and doesn’t give access to other jobs.
No fees today. The Pro program is currently free: no subscription, lead fees, or commissions. If that changes, we’ll give at least 30 days’ notice and you can leave the program before any charge applies.

5. Pro approval, badges & removal

Only businesses that have claimed a listing in our vendor directory can apply. We review applications by hand and may approve or decline any application at our discretion.
“✓ Pro” means the business’s application was approved. “⭐ Preferred” is an editorial choice by the site administrator, and Preferred businesses may be listed first. Neither is a verification, endorsement, or warranty.
We may suspend or remove Pro status, badges, listings, replies, quotes, or accounts at any time, including for complaints, poor reviews, inaccurate information, inactivity, or breaking these terms. Where practical we’ll give a reason.
Members can report a job request, reply, or quote/invoice. Site administrators review reports and may keep private notes on accounts, edit or remove content, suspend Pro status, ban accounts, or delete accounts that break these terms or put other members at risk.
You may leave the program at any time by emailing us. Documents you’ve already sent remain visible to the owner they were sent to.

6. Quotes & invoices

Quotes and invoices created with our tools are documents issued by the business to the owner. The business is solely responsible for every line item, rate, fee, discount, tax, total, date, and term on them — including delivery, handling, and miscellaneous charges. Our software calculates totals from the amounts the business enters; the business is responsible for checking them.
“Convert to invoice” copies an accepted quote’s lines into a new invoice that the business can change before sending. Owners should compare an invoice with the accepted quote and raise differences directly with the business.
Payment options on an invoice are written by the business. We don’t verify them and aren’t involved in any payment. Marking an invoice “paid” or “void” is a record-keeping convenience for the business, not a receipt, proof of payment, or statement by us.
Drafts are visible only to the business. Once sent, a document is visible to the owner and the business, and to site administrators when needed for support, safety, or legal reasons.
Keep your own copies (use Download PDF). We don’t guarantee long-term storage or availability of any quote, invoice, or message.

7. Messages & emails

Replies to job requests, quote and invoice notices, and accept/decline notices are delivered through the site’s private Messages. Messages are visible to the two members in the conversation, and to site administrators when a conversation is reported or when needed for safety or legal reasons.
By using Pro Services you agree to receive service emails about your own requests and documents — for example, when a Pro replies, when a quote or invoice is sent to you, or when your quote is accepted or declined.
By applying to the Pro program you agree to receive job-lead emails about new requests matching your services and area. You can turn these off anytime on your Pro account page.
We don’t send marketing email through Pro Services, and we don’t sell your email address.

8. Rules for everyone

When using Pro Services, don’t:

post false, misleading, or fraudulent requests, replies, quotes, invoices, or reviews, or impersonate anyone;
send spam, bulk or unrelated marketing, chain messages, or unexpected payment requests;
harass, threaten, discriminate against, or pressure anyone, or share someone else’s private information;
ask for or share passwords, full payment-card numbers, or government ID numbers through the site;
try to move a conversation off-site to avoid reviews or these terms, or offer anything of value in exchange for a review or for removing one;
post content you don’t have the right to share, or anything unlawful; or
scrape, copy, or misuse other members’ information, or interfere with the site’s operation or security.

Report problems with the report tools on the site or by email. We may remove content and suspend accounts that break these rules.

9. Ratings & reviews

Reviews are the personal opinions of the members who post them. We don’t independently verify what a review says.
A “✓ Verified job” tag is added automatically when the reviewer marked that business as hired on a Get Quotes request. It confirms only that connection — not that we checked what happened.
Reviews must be honest, first-hand, and free of personal information, threats, and profanity. Businesses may not review themselves or competitors, or post or solicit fake reviews.
We don’t remove reviews simply because they’re negative. We may remove content that breaks these rules. Rating totals are recalculated automatically from the reviews shown.
By posting a review, photo, or other content, you give Sailboats USA a non-exclusive, royalty-free license to host, display, and reasonably adapt it (for example, resizing photos) on the site in connection with Pro Services. You keep ownership of your content.

10. Your information in Pro Services

What approved Pros can see about a job request: your display name, job title and description, photos, boat details (if you add them), whether the boat is in or out of the water and what kind of place it’s kept (e.g. marina slip, mooring, boatyard, trailer), the marina, yard, or facility name (if you add it), timing, budget (if you add it), and your boat’s approximate area — a town and ZIP (or the first three characters of a Canadian postal code) and an approximate distance. The location we store is rounded to roughly half a mile. We never show your email address, street address, or slip number.
What owners can see about a Pro: the business’s public listing, ratings and reviews, badges, replies, and the contact details and payment options the business puts on its quotes and invoices.
What only administrators see: reports and private moderation notes about accounts, Pro applications (including contact, insurance, and license details you provide), and messages or documents when reported or needed for support, safety, or legal reasons.
Where it’s kept: the site runs on Google Firebase. Emails are sent from the site’s own mailbox. We don’t sell personal information or share it with advertisers.
Deletion: you can close a request at any time. To delete a request, application, or your account, email us; information already sent to another member (messages, quotes, invoices) may remain in their records.

For how the rest of the site handles information, see our Privacy Policy.

11. Disclaimers & limits of liability

Pro Services and all information on this site are provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement. We don’t warrant the accuracy of any listing, request, reply, quote, invoice, review, or badge, or the quality, safety, or legality of any work or product.

To the fullest extent permitted by law, Sailboats USA will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, use, or property, or for personal injury or damage to any vessel, arising from or related to Pro Services, any work or transaction between members, or any member’s acts or omissions. Our total liability for any claim related to Pro Services will not exceed US$100.

Some places don’t allow certain warranty exclusions or liability limits, so parts of this section may not apply to you.

12. Responsibility for your own conduct

You agree to be responsible for, and to reimburse Sailboats USA for reasonable costs arising from, any claim by another person that results from your use of Pro Services, your content, your work or transactions with other members, or your breach of these terms or the law.

13. Disputes

Between owners and businesses: disputes about work, pricing, payment, warranty, or damage are between the owner and the business. We may, at our discretion, look into reports of misconduct and take action on accounts, but we don’t decide who is right.
With Sailboats USA: please contact us first at contact@sailboatsusa.com — most issues can be resolved informally.

14. Changes, the rest of these terms & contact

We may update these terms. When we make a material change, we’ll change the version date above; new agreements record which version was accepted, and continued use after an update means you accept it.
If any part of these terms is found unenforceable, the rest stays in effect. Our not enforcing a provision isn’t a waiver of it.
These terms are in addition to any other rules posted on the site for the areas you use.
Questions, a problem with a request, Pro, or document, or a deletion request? Email contact@sailboatsusa.com or use Report Inaccurate Content.

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